Product Details

OriCoMS

OriCoMS Status: Minimum-Viable-Product

OriCoMS is a communication management software suitable for Customer care centers to manage their communication channels like Voice Calls, Emails, SMS, Fax and Voip Calls in a single window. It is an integrated product which will work with Cloud, Internet, Intranet and local network, with its greatest feature being that it is scalable from 5-500 agents at a time. The basic product comes with features like IVR, Call forwarding, Call conference, Call Transfer, Call queuing, Call Forwarding, Call Recording, Call monitoring, Fax, Email, Chat, SMS etc. OriCoMS manages your customer relationship throughout its entire lifecycle covering support, sales, marketing and asset management. We redefine your process for you with re-engineering and industrial expertise so as to provide you a single platform with technological and managerial advantages. With our software, you will also be able to review all your process and overall productivity. In totality, OriComs supports you in effective customer relationship management, better utilization of customer care workforce, retention of customers and proper response to customer issues. What makes OriCoMS unique? Cost effective -Agent productivity doubles Soft phone development and integration with CRM/ERP Can be integrated very well with CRM/ERP High quality standards with ISO 9001:2008